Returns & Exchanges
At MINISFORUM, we stand behind the quality of our mini PCs and offer a 30-day return window for items in original condition. We strive to ensure every customer is satisfied with their hardware performance and provide dedicated support for all exchange requests.
Initiate a Return Request
Contact our support team via our official website or email within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all power adapters, cables, documentation, and accessories to ensure a full refund.
Ship the Item
Affix the provided shipping label or send the package to the designated service center address, ensuring you retain the tracking information for your records.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing